Revitalizing the MYZ Dashboard
Project Overview
Project: ZOLEO Dashboard Redesign
Platform: Web, Mobile
Tools: Figma + FigJam, Airtable, Confluence
Career Progression
2023: Product Designer at ZOLEO
2024: Senior Product Designer, leading major dashboard redesign project
Context
ZOLEO, a global messaging solutions provider, lacked a dedicated dashboard in their customer portal. With 75% of users being mobile-only, the existing system's lack of responsiveness was a critical issue. Users were forced to navigate complex settings pages for essential information.
Challenge
Redesign the ZOLEO Dashboard to:
Provide a clear overview of account information
Enhance user experience and satisfaction
Ensure mobile compatibility
Simplify navigation and reduce support tickets
Impact
Significantly improved user satisfaction and reduced support tickets
Enhanced accessibility across devices
Provided clear overview of account status, billing, and device management
Demonstrated value of user-centered design to the company
Laid foundation for future feature integrations and product scaling
Key Projects
Dashboard Redesign (Q3 2024)
Transformed the ZOLEO Dashboard into a comprehensive, user-friendly hub for account management, focusing on mobile responsiveness and intuitive navigation.
Key Learnings
Balancing complex information architecture for user-centered design
Ensuring cross-device accessibility through responsive design
Creative problem-solving within technical constraints
Leading major redesign projects and communicating effectively with stakeholders
Leveraging user feedback for continuous improvement and innovation
Key Responsibilities & Achievements
End-to-end redesign leadership: Led entire process from research to implementation
Mobile-first approach: Prioritized responsiveness for 75% mobile-only user base
UX optimization: Streamlined navigation, reducing support tickets from 300 to a significantly lower number
Information architecture: Balanced user needs with development constraints
Competitive analysis: Researched competitors like Garmin, AT&T, and Verizon for best practices
Cross-functional collaboration: Worked closely with Lead Product Designer and development team
Feature innovation: Implemented comprehensive billing activity overview